TrueClean Pro

At TrueClean Pro Services, we are committed to delivering top-quality cleaning solutions tailored to meet your needs and satisfaction. We take pride in our professional cleaning staff and our attention to detail. However, if for any reason you are not completely satisfied with our services, we offer a clear refund policy to ensure your peace of mind. Refund Eligibility Clients may request a refund or a re-clean service within 3 days from the date of service completion. To be eligible for a refund, you must notify us within this timeframe and provide detailed information regarding the service issue. Refunds or service corrections will only be granted if the complaint pertains to services that were not delivered as promised or were unsatisfactory due to our error. Non-Refundable Services Please note that the following are not eligible for refunds: Issues arising from pre-existing conditions or damages unrelated to our service Services declined or modified by the client after commencement Additional requested services not included in the original contract Delays or cancellations caused by weather or circumstances beyond our control Requesting a Refund or Service Re-Clean To initiate a refund or service re-clean request, please contact our customer support team via email at [email protected] within 3 days of your cleaning appointment. Please include your service date, address, and a detailed description of the issue. Our team will review your request thoroughly and respond promptly to resolve the matter. Inspection and Resolution Process Upon receiving your request, we may arrange for a supervisor to visit the property for an inspection to verify the complaint. This step helps us ensure quality control and improve our services. Based on the inspection results, we will either offer a re-clean, partial refund, or a full refund depending on the severity and nature of the issue. Refund Processing Time Approved refunds will be processed within 7 to 10 business days and will be returned to the original payment method. Please note that processing times may vary depending on your bank or payment provider. Additional Information We encourage clients to thoroughly inspect the premises immediately after our service and report any concerns within the stipulated timeframe. If you cancel a scheduled cleaning appointment less than 24 hours in advance, refund eligibility may be affected. Refund policies for package deals or subscription services may vary; please refer to your specific agreement for details. Contact Us Your satisfaction is important to us. If you have any questions or concerns regarding our refund policy or services, please do not hesitate to contact our support team at [email protected] or call us at +0277587983. We value your business and aim to resolve any issues quickly and fairly. Thank you for choosing TrueClean Pro Services for your cleaning needs!